[Hiring] Customer Solutions Engineer @dbt Labs
Mar 27, 2025 - dbt Labs is hiring a remote Customer Solutions Engineer. 💸 Salary: $90,000 -- $121,000 usd. 📍Location: USA.
Role Description
Customer support is on the very front-lines of assisting our dbt Cloud customers and we are looking for a Customer Solutions Engineer to bring on board who will be the first line of defense for our Enterprise customers. The person will play a pivotal role in impacting dbt Cloud's usage and increase retention by helping users quickly adopt dbt Cloud within their organizations.
The best candidate for the role will be based in Pacific Standard Time.
In this role, you can expect to:
- Learn dbt Core and dbt Cloud and build technical expertise broadly across all areas of our product
- Demonstrate care through the use of empathetic language, positivity, and inclusion
- Engage with customers through tickets, emails, and video conferences, upholding Support SLAs
- Own customer issues from end to end, including troubleshooting, reproducing, and finding resolutions to all manner of customer issues
- Actively coach and mentor other team members
- Gain advanced knowledge in dbt Cloud architecture or administration
- Contribute to documentation with a focus on technical accuracy, clear communication, and scalability
- Take responsibility for your personal professional development, with support from manager
Qualifications
- 3+ years of experience troubleshooting SaaS applications, REST APIs, and SAML-based authentication
- Advanced skills at least one of: dbt, SAML, git, Cloud Filesystems, Kubernetes, Cloud databases, Python
- Experience writing code in one of: Python, Javascript, Liquid, Jinja, or LookML
- The ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
- Knowledge of network security protocols, particularly in cloud environments
- Exceptional written and verbal communication
Requirements
- Code review experience
- Understanding of Single Sign-On (SSO) protocols and implementations
- Experience with Datadog, LogicMonitor, or similar tools
- Experience in management tools such as like JIRA, Asana, or Trello
- Experience as an Incident Commander, especially in scenarios with high business impact
Benefits
- Unlimited vacation (and yes we use it!)
- 401k w/3% guaranteed contribution
- Excellent healthcare
- Paid Parental Leave
- Wellness stipend
- Home office stipend, and more!
Compensation
We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.
The typical starting salary range for this role is:
- $90,000 -- $108,900 USD
- $100,000 -- $121,000 USD in select locations
What to expect in the hiring process
- Interview with a Talent Acquisition Partner
- Technical Interview with Hiring Manager
- Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise
-
Team Interviews (1:1s) that cover the following:
- Handling Customer Objections and Avoiding Burnout
- Managing High-Pressure Situations and Writing Things Down
- Feedback and Collaboration
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$90,000 -- $121,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
