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Customer Service Supervisor @Veta Virtual

[Hiring] Customer Service Supervisor @Veta Virtual

Mar 06, 2025 - Veta Virtual is hiring a remote Customer Service Supervisor. 💸 Salary: $1,400 to $1,600 per month. 📍Location: Worldwide.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves guiding, mentoring, and supporting a team of Customer Service Representatives to deliver high-quality phone call management services.

  • Lead a team of Customer Service Agents, providing coaching, guidance, and performance feedback.
  • Monitor call quality and ensure strict adherence to company standards and client protocols.
  • Address escalated customer issues, ensuring timely and satisfactory resolutions.
  • Conduct daily check-ins with your team, setting clear goals and addressing any challenges.
  • Lead by example in providing support during peak times by taking calls when needed.
  • Drive continuous improvement initiatives to enhance service quality and team performance.
  • Collaborate with other departments, such as Client Success and Quality Assurance, to ensure a seamless client experience.
  • Facilitate regular team meetings to review performance and identify areas for improvement.
  • Partner with other Supervisors to share best practices and promote consistency across teams.
  • Work closely with management to implement new strategies that boost team efficiency and satisfaction.

Qualifications

  • +2 years of experience as a Supervisor in Customer Service and proven record of leadership and mentoring skills within your previous/current teams.
  • Strong communication and interpersonal abilities, with a focus on empathetic leadership.
  • A deep understanding of customer service best practices and a commitment to continuous improvement.
  • Proficiency with performance management tools and CRM software.
  • The ability to analyze data and implement strategies for individual and team success.

Requirements

  • Exhibit Fearless Integrity by leading with transparency and honesty, especially during challenging situations.
  • Champion a Growth Mindset by fostering continuous learning and skill development within your team.
  • Execute with precision and attention to detail, embodying Mastering Execution in everything you do.
  • Build strong, compassionate connections with your team and clients, demonstrating Connecting with Compassion.
  • Be the dependable leader your team relies on for guidance and support, ensuring Trusted Reliance through consistent, high-quality leadership.

Benefits

  • A fully paid training period to get you started for the role.
  • The flexibility to work remotely, with weekends off.
  • Competitive pay, ranging from $1,400 USD to $1,600 USD per month, depending on experience.
  • 20 paid days off per year.
  • A supportive, growth-oriented team environment.
  • Regular performance reviews, ongoing feedback, and opportunities for professional growth.
  • Company-wide events to foster team connections and celebrate achievements.

Company Description

At Veta Virtual, we're more than just a customer service provider – we're revolutionizing the industry with our innovative solutions! Specializing in phone call management for businesses of all sizes, we're committed to creating exceptional communication experiences for our clients.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: Worldwide
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Service Supervisor @Veta Virtual
Customer Service
Salary 💸 $1,400 to $1,600 per month
Remote Location
Worldwide
Job Type full-time
Posted Mar 06, 2025
Apply for this position Unlock 54,640 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Worldwide
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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