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Customer Service
Customer Service Representative
@Yempo
[Hiring] Customer Service Representative @Yempo
Apr 07, 2025 - Yempo is hiring a remote Customer Service Representative. 💸 Salary: php 35,000 to php 45,000. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We have an exciting opportunity for an experienced Customer Service Representative to work dayshifts. WFH or office-based -- You choose!
- Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
- Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits, repairs
- Listen, record and handle minor customer complaints, escalate others to the call centre manager and leading hand/branch manager where required
- Build customer loyalty through follow up of customer calls
- Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
- Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings and technical queries
- Identifying requirements and recording information into computer systems
- Taking payment for all service offerings
- Offer customers added value Easy-Living products and services
- Any other duties and special projects as directed by management, in keeping with employee skills and experience
Qualifications
- Bachelor’s degree in Business/Commerce
- 2-4 years of direct customer service experience
- Excellent verbal and written communication skills
- Intermediate level skills in MS Office
- Polite and courteous
- Organized, multi-tasker, detail oriented
Benefits
- Highly competitive salary – paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic, bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
php 35,000 to php 45,000
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
