[Hiring] Customer Service Representative @Playershealth
Mar 20, 2025 - Playershealth is hiring a remote Customer Service Representative. đź’¸ Salary: $22.00 - $26.44 per hour. đź“ŤLocation: USA.
Role Description
The Customer Service Representative (CSR) plays a vital behind-the-scenes role in supporting our sales pod, which consists of a Producer, Account Manager, and Athlete Safety Advisor. Reporting directly to the pod’s Account Manager, the CSR ensures smooth operations by handling administrative tasks, processing customer requests, and assisting with sales and service support.
This role will report to the Chief Customer Officer and is available to work remotely or hybrid near one of our regional employee hubs (Minneapolis, MN or Dallas, TX), unless approved otherwise. Players Health is a remote-first distributed workforce. Travel may be required for team collaboration, training, and development. The Customer Service Representative role has a compensation range of $22.00 - $26.44 an hour depending on skills and experience.
This role is ideal for a detail-oriented and proactive individual who thrives in a fast-paced environment. The CSR will work closely with the Account Manager to manage customer information, facilitate internal processes, and help the sales pod deliver outstanding client experience. While this position is not customer-facing, the CSR’s work is essential in maintaining efficiency and ensuring seamless communication between the sales pod and customers.
Responsibilities:
- Assist the Producer, Account Manager, and Athlete Safety Advisor by managing administrative tasks and tracking customer needs.
- Support the Account Manager in handling renewals, account updates, and follow-ups.
- Process orders, invoices, and service requests, including but not limited to certificates of insurance (COIs) to ensure a smooth customer experience.
- Maintain accurate records in CRM and internal systems, ensuring all customer interactions are properly documented.
- Coordinate internal communication between departments to facilitate customer solutions.
- Prepare customer proposals, quotes, and contracts as directed by the Account Manager.
- Track and manage open tasks and service requests, ensuring timely completion.
- Assist in scheduling meetings, follow-ups, and internal workflow coordination.
- Support the Athlete Safety Advisor in the preparation of Athlete Safety Score Reports and Findings & Recommendations.
- Attend all quarterly and monthly client meetings, providing administrative support and ensuring action items are documented.
- Work closely with the sales pod to identify and address workflow inefficiencies.
- Monitor internal processes and suggest improvements to enhance team productivity.
- Assist in compiling reports and data for sales performance and customer trends.
- Participate in team meetings, providing insights and updates on internal operations.
Qualifications
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize tasks efficiently.
- Strong problem-solving skills and ability to work independently.
- Proficient in CRM systems, Microsoft Office, and administrative tools.
- Previous experience in commercial insurance customer service, sales support, or administrative roles is preferred.
- Ability to obtain the state-required insurance license within 90 days of employment to maintain active status and be fully equipped to support clients.
Desired Characteristics
- Excellent oral and written communication skills.
- A “roll up your sleeves” mindset.
- Self-motivated and able to thrive in a fast-paced, quickly changing remote environment.
- Natural relationship builder with integrity, reliability, and maturity.
- Keen attention to detail and adherence to deadlines.
- Strong Excel and PPT skills.
- Be process-oriented.
- Strong preference for candidates with expertise/experience with insurance designations such as Accredited Customer Service Representative (ACSR) or Certified Insurance Representative (CISR).
- Demonstrated ability to own the company message.
Additional Requirements
- Ability to travel occasionally for team events, collaboration, engagement, conferences, or customer visits.
- Must have a dedicated safe and secure remote work environment.
- Must have the ability to work and be productive in a remote work environment.
- Exceptionally self-motivated and ability to work autonomously.
- Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams).
- Willingness and ability to attend virtual meetings with camera on.
- Located in or willingness to work on Central or Eastern Time Zone.
- Must be 18 or older.
- Work location must be in the United States.
- Must have unrestricted work authorization to work in the United States.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$22.00 - $26.44 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
