[Hiring] Customer Service Representative @Annuity Health
Mar 20, 2025 - Annuity Health is hiring a remote Customer Service Representative. 💸 Salary: $16.00 to $23.00 per hour. 📍Location: USA.
Role Description
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicates accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients’ interaction and feedback
- Negotiates appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
- All other duties as assigned by management
Qualifications
- Customer service experience preferred
- Prior medical billing or healthcare revenue cycle experience strongly preferred
- High school diploma or General Education Development (GED) Certificate required
- One to two years of college preferred
Requirements
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Basic computer skills necessary
Benefits
- Health, Dental, Vision, HSA and FSA Accounts
- Voluntary Insurance
- Paid Holidays
- PTO
- 401(k)
Salary Description
Pay Scale - $16.00 to $23.00
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$16.00 to $23.00 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
