[Hiring] Customer Integration Support @NielsenIQ
Mar 29, 2025 - NielsenIQ is hiring a remote Customer Integration Support. 💸 Salary: unspecified. 📍Location: Asia.
Role Description
The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.
As a Customer Integration Support specialist, you will be the primary point of contact for data feed support to consumers. This role demands a balanced mix of customer service and technical expertise, as you will interact with both commercial and technical stakeholders. Your efforts will lead to:
- Enhanced resolution times for issues.
- Establishing a reliable first point of contact for all Client Integration incidents and service requests.
Job Responsibilities
- First Line Support: Provide initial support for both internal and external customers, addressing their queries and issues promptly.
- Service Management: Oversee the Client Integration IT Service Management tool, ensuring that Service Level Agreements (SLAs) are met by responding to and resolving tickets efficiently.
- Service Understanding: Gain a comprehensive understanding of all aspects of the Brandbank service to effectively support clients.
- Stakeholder Interaction: Engage with commercial and technical personnel at various levels, ensuring clear and effective communication.
- Industry Knowledge: Maintain an understanding of consumer content, online retail industry trends, and related technologies to provide informed support.
- Service Monitoring: Continuously monitor Client Integration services to ensure they meet the agreed uptime standards.
- Troubleshooting: Diagnose and resolve Client Integration production issues, recommend appropriate solutions, and oversee maintenance activities.
- Client Onboarding: Facilitate the setup of new client standard feeds, collaborating with clients and internal teams to ensure smooth integration.
- Technical Proficiency: Utilize your understanding of databases, SQL, XML, and web technologies to support and troubleshoot client integration issues.
- Complex Data Handling: Apply your knowledge of complex data structures to manage and resolve integration challenges.
- Communication Skills: Leverage excellent communication skills to build rapport with customers and effectively convey technical information.
- Self-Management: Demonstrate the ability to work under your own initiative, manage your time effectively, and handle multiple projects concurrently.
- Pressure Management: Ability to work under pressure and maintain composure in challenging situations.
- Detail-Oriented: Ability to understand and dive into the details of solutions, such as API definitions.
- Continuous Learning: A desire to learn and develop professionally.
Qualifications
- Relevant professional, ethical and health and safety standards apply to this role.
- May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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| 📍 | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Asia
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
