Customer Experience Representative @Rockingham Insurance Company

[Hiring] Customer Experience Representative @Rockingham Insurance Company

Apr 02, 2025 - Rockingham Insurance Company is hiring a remote Customer Experience Representative. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Provide high quality customer service through accurate, timely, and professional responses relative to researching and answering billing, payment and policy questions, providing coverage advice and premium change pricing, and processing policy changes.

Assess customer needs and service insurance policies
Collect confidential client information
Prepare reports and maintain records
Promote products and company positively, answering customer questions and addressing concerns
Communicate information clearly and effectively about policies and answer questions relating to coverage and premiums
Respond to in-person, phone and written requests for information
Data Entry for new business quotes, policy changes, and assign incoming email, mail, fax and voice messages to the correct agency team member
Communicate with customers, agents, and company personnel to secure information necessary to resolve inquiries
Develop and provide in-force policy change quotes for agents
Research and resolve questions and concerns raised by customers
Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests
Handle basic billing questions and pass any higher-level questions to a Customer Experience Agent
Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system
Schedule annual coverage review meetings with customers for agents
Contact leads and schedule appointments for agents to present policies, quotes, and coverages

Qualifications

Minimum high school diploma, GED, or equivalent
1+ years of demonstrated success in an insurance call center or independent agency environment
Personal Lines insurance experience strongly preferred
CISR, CPIA or similar designation(s) preferred
Knowledge of Farm, Agribusiness, or Commercial underwriting experience helpful
Current Virginia Property and Casualty License preferred
Proficient in Microsoft Office (Word, Excel, Teams)

Requirements

Familiarity with all types of insurance policies (automobile, property, Agribusiness – a plus, etc.)
Proactively learn and grow knowledge of insurance coverage and carrier appetite
Experience with using AMS 360 policy administration system or similar policy administration system
Ability to understand generated sales reports
Demonstrated ability to communicate, present, influence and sell effectively
Experience in delivering and maintaining client-focused solutions
Ability to work independently as well as support other team members
Organized with strong attention to detail and accuracy
Utilizes time and available resources effectively with ability to handle multiple priorities and deadlines simultaneously
Continuously builds knowledge and skills connected with new developments in customer service, technology, and insurance products and services
Obtain and/or maintain Virginia property and casualty insurance license

Benefits

Position operates in a professional office environment
Routinely uses standard office and mobile equipment such as computers, phones, and photocopiers
Position may require traveling to attend both internal and external meetings, attending conferences and other training events

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Experience Representative @Rockingham Insurance Company

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Apr 02, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Experience Representative @Rockingham Insurance Company

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