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Customer Service
Customer Engineering Intern
@Belvo
[Hiring] Customer Engineering Intern @Belvo
Apr 05, 2025 - Belvo is hiring a remote Customer Engineering Intern. 💸 Salary: unspecified. 📍Location: Brazil.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Your opportunity:
- Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective
- Manage client technical questions regarding implementation, use of Belvo’s products, and product errors, etc. while seeking to improve the customer experience
- Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area
- Implement changes to reduce ticket volumes, increase scalability and quality of our support
- Work as part of the Customer Engineering team throughout the client’s lifetime but collaborate closely with the Engineering team in day-to-day
- Author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our clients
- Collaborate with technical writers to improve Belvo’s helpcenter, documentation and tutorials
- Collaborate with Belvo’s Product team to provide client feedback and impact roadmap development
Qualifications
- Advanced English (writing and speaking)
- You are a student in your 3rd university year or older
- Have basic programming knowledge in any language such as Python, Javascript, Java, PHP, Ruby or Go
- You are eager to increase your knowledge of technology and fintech in Latin America
- You enjoy helping people solve problems and understand technical concepts
- You have a client-first attitude. You know customer support is a key function and very important to the success of any business
- You have excellent written and communication skills
- You are an empathetic person and can focus on the what and why behind customer issues over being right
- You can keep track of multiple responsibilities at a time. You are organized, methodic and data-driven whenever possible
- You are process-driven. You understand it is important for teamwork to work together to follow processes and also look for ways to improve them
- You can adapt to new environments quickly and look for ways to help even before you understand everything
Requirements
- Amazing if familiarity with fintech, open banking and/or payments
- Have a degree in courses related to Engineering, Computer Science, Information Systems, Systems Analysis
- Experience with SQL
- Comfortable reading and writing in Spanish
Benefits
- 🚀 Stock options (we are all owners and this is very important to us)
- 📈 Annual company bonus linked to company performance
- 🔆 Flexible working hours
- 🔝 Remote friendly
- 🐶 Pet friendly
- 🧘🏾♀️ Access to mental health service
- 👩🏻⚕️ Health Insurance
- 🎊 Paid time off on your birthday
- 💻 Renew your laptop every 3 years
- 🙋 Training Budget
- 😎 Team building events
- 🙀 Bank holidays swap inside the same month
- 🔋 Fitness/ wellness stipends
- 🚀 Yearly offsite
- 🍒 Fresh fruit every week, all-you-can-drink tea and coffee
- 🏝 Extra days off when completing company anniversary
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| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
