Customer Care Sr. Specialist, Credit Card @First National Bank of Omaha

[Hiring] Customer Care Sr. Specialist, Credit Card @First National Bank of Omaha

Mar 19, 2025 - First National Bank of Omaha is hiring a remote Customer Care Sr. Specialist, Credit Card. 💸 Salary: $18.00 per hour + 10% shift differential. 📍Location: USA.

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Role Description

This role involves being the voice of FNBO and serving as the first point-of-contact with valued customers. The Customer Care Senior Specialists are vital in providing a superior customer experience.

Handle inbound and outbound calls to address customer inquiries and provide support.
Help customers manage their credit card accounts, including balance and transaction inquiries, account maintenance, and concerns.
Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Provide information about credit card products and services, such as account rewards and benefits.
Verify customer identity to ensure security and privacy of account information.
Process service requests like address changes, limit increases, card requests, and reward redemption.
Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Gather customer feedback to improve services and enhance customer satisfaction.
Maintain accurate and detailed records of customer interactions and transactions.

Qualifications

Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months).
Excellent verbal and written communication skills to clearly convey information and resolve issues.
Ability to quickly identify and resolve customer issues with a solution-oriented approach.
Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues.
Strong attention to detail to ensure accurate processing of customer information and transactions.
Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
Good understanding of the bank's products and services to provide accurate information and assistance (branch experience a plus).
Flexibility to adapt to changing policies, procedures, and customer needs.
Ability to work collaboratively with colleagues and other departments to provide excellent customer service.
Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
Strong active listening skills to understand customer concerns and address them effectively.
Basic sales skills to promote bank products and services when appropriate.

Requirements

Have obtained a high school diploma or GED as required.
Have a quiet workspace with minimal distractions for remote work.
Maintain a fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Bilingual in English and Spanish (preferred).

Benefits

Medical, Dental, Vision Insurance.
401k, With Matching Contributions.
Time Off Programs.
Health Savings Account (HSA)/Dependent Care.
Employee Banking.
Growth Opportunities.
Tuition Assistance.
Short-Term/Long-Term Disability Insurance.

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Customer Care Sr. Specialist, Credit Card @First National Bank of Omaha

Customer Service

Salary 💸 $18.00 per hour + 10% shift differential	Remote Location USA
Job Type full-time	Posted Mar 19, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Care Sr. Specialist, Credit Card @First National Bank of Omaha

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