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Customer Service
Customer Care Senior Specialist
@First National Bank of Omaha
[Hiring] Customer Care Senior Specialist @First National Bank of Omaha
Mar 19, 2025 - First National Bank of Omaha is hiring a remote Customer Care Senior Specialist. 💸 Salary: $18.00 per hour + 10% shift differential. 📍Location: USA.
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Role Description
This role involves being the voice of FNBO and serving as the first point-of-contact with valued customers. The Customer Care Senior Specialists are vital in providing a superior customer experience.
- Handle inbound and outbound calls to address customer inquiries and provide support.
- Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
- Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
- Provide information about bank products and services, such as loans, credit cards, and savings accounts.
- Verify customer identity to ensure security and privacy of account information.
- Process service requests like account openings, closures, and changes to account details.
- Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
- Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
- Gather customer feedback to improve services and enhance customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
Qualifications
- Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months).
- Excellent verbal and written communication skills to clearly convey information and resolve issues.
- Ability to quickly identify and resolve customer issues with a solution-oriented approach.
- Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills for common technical issues.
- Strong attention to detail to ensure accurate processing of customer information and transactions.
- Ability to manage time efficiently and handle multiple tasks simultaneously in a fast-paced environment.
- Good understanding of the bank's products and services to provide accurate information and assistance (branch experience a plus).
- Flexibility to adapt to changing policies, procedures, and customer needs.
- Ability to work collaboratively with colleagues and other departments to provide excellent customer service.
- Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
- Strong active listening skills to understand customer concerns and address them effectively.
- Basic sales skills to promote bank products and services when appropriate.
- Have obtained a high school diploma or GED as required.
- Have a quiet workspace with minimal distractions for remote work.
- Maintain a fast and reliable internet connection for remote work.
- Open to working overtime hours when needed.
- Bilingual in English and Spanish (preferred).
Requirements
- Must reside within a 90-mile radius of the FNBO Omaha Tower: 1601 Dodge Street Omaha, NE 68102.
- 100% attendance required during the initial training period, which is on-site.
- Work location and on-site duration requirement is subject to change based on business needs.
- Must have an organized workstation to aid with seamless customer interactions.
- Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
- Visitors while working are not allowed, regardless of location.
- Commuting to an FNBO location for meetings, training, and other work that needs to be done in person could be required.
- Working from a location other than your permanent address must be pre-arranged and approved by management.
Benefits
- Medical, Dental, Vision Insurance.
- 401k, With Matching Contributions.
- Time Off Programs.
- Health Savings Account (HSA)/Dependent Care.
- Employee Banking.
- Growth Opportunities.
- Tuition Assistance.
- Short-Term/Long-Term Disability Insurance.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$18.00 per hour + 10% shift differential
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
