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Customer Service
Customer Care Manager
@SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION
[Hiring] Customer Care Manager @SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION
Mar 27, 2025 - SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION is hiring a remote Customer Care Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Responsible for the daily management of the Customer Care Center, identifying process and performance improvements, and leading a team to deliver customer interactions across multiple channels.
- Lead the team to meet established goals for service, queue (wait time/abandonment), productivity, and quality of work metrics.
- Accountable for achieving efficiencies and cost control through appropriate staffing and efficient work procedures.
- Effectively plan, organize, and evaluate staff and processes to solve business issues and develop solution-oriented recommendations.
- Ensure compliance with South State Banks Code of Business Conduct and Ethics and other operating procedures.
- May assist with special initiatives or projects; supports other areas within Customer Care as needed.
- Ensure all manuals and procedures are kept current and staff members are informed of changes to bank policies and regulations.
Qualifications
- High School diploma required; College Degree preferred.
- 8+ years related customer service management experience in a corporate environment.
- Previous work experience with a financial institution.
- Extensive experience managing customer service teams.
- Proven management experience at a senior level role.
- Established track record of exceeding targets, KPIs, and SLAs.
- Strong knowledge of banking operations procedures.
- Strong computer skills and ability to navigate systems for quick resolution.
Requirements
- Must have strong knowledge of customer care techniques and processes including verbal, listening, and problem-solving skills.
- Must be a strong coach and understand team members' needs and develop goals for success.
- Demonstrate ability to motivate and communicate with others at all levels.
- Able to adapt and succeed in a changing environment.
- Evidence of well-developed leadership skills.
- Comfortable working in Excel, Word, Outlook, PowerPoint, and data entry systems.
- Must be available to travel when necessary.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
