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Customer Service
Community Support Specialist
@Greystar Management Services, LLC
[Hiring] Community Support Specialist @Greystar Management Services, LLC
Mar 28, 2025 - Greystar Management Services, LLC is hiring a remote Community Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities.
- Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
- Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes.
- Manages communication between the vendor/contractor, accounting, and the client/owner as needed.
- Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue.
- Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements and filing of documents with legal representation.
- Ensures proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
- Conducts detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
- Coordinates setting up new vendors, contractors, and other service providers for payment.
- Contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
- Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
- Assists with administrative paperwork within the resident lifecycle including move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
- Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
Qualifications
- Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Requirements
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off: All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
