[Hiring] Clinical Research Support Specialist @Veeva
Apr 01, 2025 - Veeva is hiring a remote Clinical Research Support Specialist. 💸 Salary: $40,000- $65,000. 📍Location: USA.
Role Description
We are seeking a talented Clinical Research professional to join our Clinical Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.
- Provide global support covering all issues related to the Veeva Clinical products
- Learn about Veeva Clinical products and use that knowledge to ensure client success
- Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
- Handle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration
- Provide coordinated support for getting new releases and configuration changes into production
- Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds
- Be a client-facing representative of the Development and Product teams
- Document new processes and keep existing documentation and tools up to date as the environment changes
- Interface with engineering, product management, and professional services when necessary
Qualifications
- Familiarity with budget management principles or working knowledge of clinical trials operations (University Degree or 3 years relevant experience)
- Clinical research system knowledge (eISF, EHR, eTMF)
- The desire to learn new soft and technical skills
- Experience working closely across diverse teams
- Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations
- Fluent in English, both written and verbal
- Analytical mindset, a natural problem solver with a hands-on approach
- Ability to communicate effectively through multi-contact channels
Requirements
- Knowledge of Zendesk, Jira, and Confluence
- Support experience in 2nd or 3rd-line product support positions
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
Base pay: $40,000- $65,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$40,000- $65,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
