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Customer Service
Client Support Specialist
@FYST
[Hiring] Client Support Specialist @FYST
Mar 17, 2025 - FYST is hiring a remote Client Support Specialist. 💸 Salary: unspecified. 📍Location: Kazakhstan.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- Customer support - shift schedule (morning/evening)
- Transaction monitoring
- Monitoring of providers activity and malfunction
- Limit monitoring
- Alerting at the launch of new merchants and new solutions
- Allocating when providers are down and calculating potential losses
- Disabling of methods/acquirers upon request of colleagues
- Performing refunds at the request of the merchant and colleagues
- Requesting user documents
Qualifications
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support, client services, or a related role would be a plus
- Previous fintech experience is an advantage
Benefits
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
- Work with coworkers who are passionate about their business
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
- Remote type of work
- 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off
- Team building events and corporate parties.
Company Description
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️
| 📍 | Be aware of the location restriction for this remote position: Kazakhstan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Kazakhstan
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Kazakhstan |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
