[Hiring] Client Success Specialist @Botkeeper Inc
Mar 31, 2025 - Botkeeper Inc is hiring a remote Client Success Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
Client Success at Botkeeper isn’t a support function—it’s a growth function. We’re looking for seasoned operators who treat client health like a science and a craft. You’ll be the strategic point of contact for our customers, owning onboarding, enablement, inbound support, engagement, and retention.
Support at Botkeeper isn’t offloaded to a random queue—it’s handled by the same person who understands the client best: you. The right person doesn’t wait for a ticket or a red flag—they see it coming a mile away and act before it becomes a problem.
Your success will be measured by the success of your clients. This role is ideal for someone who thrives on building relationships, crafting success plans, and driving long-term outcomes—not just solving short-term problems.
- Leading new client onboarding and training with a strong strategic foundation (not just walking through features).
- Owning ongoing account health by proactively identifying risks, opportunities, and growth potential.
- Handling inbound support requests directly—because you know the client, their goals, and their history better than anyone.
- Creating and delivering tailored training and enablement that aligns with client goals.
- Building deep, consultative relationships with your book of business.
- Collaborating cross-functionally with Sales, Product, and Support to deliver a seamless client experience.
- Using HubSpot Service Hub to manage touchpoints, track health metrics, and drive insights.
- Translating qualitative feedback into product and process improvements.
- Developing and executing client success plans that ensure adoption, satisfaction, and long-term retention.
Qualifications
- 3+ years in a Customer Success, Account Management, or Strategic Support role—preferably in SaaS.
- A proactive mindset: you don’t wait for churn signals, you prevent them.
- Excellent communication skills with the ability to build trust and influence outcomes.
- Experience onboarding and training clients with a focus on business impact.
- Comfort navigating the nuances of B2B relationships.
- Strong EQ and an analytical approach to client health and success metrics.
- Familiarity with accounting workflows or working with CPA firms (nice to have).
- Experience with HubSpot (or similar CRM/CS tools) is a plus.
Requirements
- Mid Level
Similar Remote Jobs
More jobs at Botkeeper Inc
-
Sales / Business $60,000-$70,000 base with an additional $60,000-$70,000 in variable potential USAFeb 27, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 04, 2025
-
Customer Service unspecified USAApr 04, 2025
-
Customer Service $28.85 per hour USAApr 04, 2025
More jobs in USA
-
Finance / Legal competitive compensation package USAApr 04, 2025
-
Customer Service unspecified USAApr 04, 2025
-
Customer Service unspecified USAApr 04, 2025
Kickstart Your Job Search
Unlock 55,018 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
