Member Support Experience Agent @Nonstop Administration And Insurance Services Inc

[Hiring] Member Support Experience Agent @Nonstop Administration And Insurance Services Inc

Apr 04, 2025 - Nonstop Administration And Insurance Services Inc is hiring a remote Member Support Experience Agent. 💸 Salary: $28.85 per hour. 📍Location: USA.

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Role Description

The Member Support Experience Agent- Bilingual position provides first-class and memorable customer service while responding to medical benefit phone inquiries and emails from Nonstop Health members.

Respond to Nonstop member, broker partner, and client inquiries via phone and Nonstop’s proprietary email ticketing system
Demonstrate strong customer service while helping members navigate their medical benefit offerings through Nonstop
Guide members through insurance forms such as Summary of Benefits and Coverage (SBC’s) and Explanation of Benefits (EOB’s)
Work with medical carriers, pharmacies, and service provider billing and claims departments to help resolve member issues
Quickly become an expert at Nonstop programs, including core products and additional benefits such as Durable Medical Equipment program, AltCare Plus, Infertility, and Nonstop’s Claims process
De-escalate situations involving dissatisfied members by offering patient, empathetic, and skilled support
Maintain customer satisfaction at the core of every decision and task
Build relationships and engage members by going the extra mile on every call
Adhere to Nonstop guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements
Commit to ongoing professional development
Report on member and client trends and feedback on professional development

Qualifications

Must be Bilingual
Ability to adapt to rapidly changing requirements with a positive and confident attitude
Critical thinker with intuitive and creative problem-solving abilities
Must be able to learn CRM systems
Excellent organizational skills, proficient in multi-tasking, and pays close attention to detail
Must be an expert in customer service and an organized self-starter
Ability to confidently request assistance and take direction as needed
Willingness to work a flexible schedule (if requested)
Must have a dedicated workspace free from distractions
Ability to communicate with staff, management, and clients effectively and professionally
Possesses a customer-first, eager-to-solve-the-issue approach
Ability to continually demonstrate strong writing skills
Willingness and ability to work effectively, efficiently, and autonomously in a remote setting while staying proactively engaged with the team
Must have reliable high-speed internet for this role
Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents
Familiarity with medical insurance and medical benefits
Experience working on multiple platforms and successfully navigating numerous sources of information
3+ years of experience in a customer-facing support role

Benefits

Full-time / Non-exempt / Hourly Position
Hourly Rate $28.85 hr
Internet Allowance
Fully Remote Position (Virtual / Work From Home)
Monday - Friday schedule with No Weekends!!
401(k) plan participation with employer-matched contributions
Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met
Voluntary Benefits offered for employees and dependents

Physical Requirements

Prolonged periods sitting at a desk and working on a computer per day
Repetitive use of fingers, hands, elbows, and arms, including typing, reaching, grasping, and writing
Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally
Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone
Visual ability is sufficient to read and produce printed material and information displayed on a computer screen

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Member Support Experience Agent @Nonstop Administration And Insurance Services Inc

Customer Service

Salary 💸 $28.85 per hour	Remote Location USA
Job Type full-time	Posted Apr 04, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Member Support Experience Agent @Nonstop Administration And Insurance Services Inc

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