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Customer Service
Client Success Analyst
@Syfe
[Hiring] Client Success Analyst @Syfe
Mar 22, 2025 - Syfe is hiring a remote Client Success Analyst. 💸 Salary: unspecified. 📍Location: Australia, Singapore, Hong Kong.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Client Success team serves as the voice behind Syfe’s brand. As the first line of service and support for our clients, our Client Success Representative works closely with internal stakeholders to ensure an optimised client experience at each touch point.
- Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps
- Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues
- Work closely with internal stakeholders to deliver customer service that exceeds client expectations
- Adapt and select appropriate templates for responses to repeated issues
- Craft professional responses to clients based on understanding of internal processes and product offerings
- Resolve clients’ issues based on understanding of internal process and reach out to internal stakeholders if required
- Understand and adhere to escalation matrix for complex or high priority issues
- Demonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships
- Continually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the app
- Adhoc projects may be allocated from time to time
Qualifications
- 2 - 5 years of previous experience in a role with a strong client management focus preferred
- Experience using Zendesk or an equivalent customer service software preferred
- Financial services experience preferred but not required
- Excellent command of written and spoken English
- Able to work independently/remotely and also as a team player
- Have a can-do approach to resolving client requests
- Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
- Strong communication and interpersonal skills
Benefits
- Annual learning allowance for work related online courses and books
- Annual recreational allowance
- Allowance for home-office setup
- Medical Insurance
- Best of all, our specialty is helping people manage their money. We will help you learn how to manage your own money like a pro
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| 📍 | Be aware of the location restriction for this remote position: Australia, Singapore, Hong Kong |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Australia, Singapore, Hong Kong
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia, Singapore, Hong Kong |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
