[Hiring] Senior Coordinator Clinical Programs @Specialty Health Network
Mar 26, 2025 - Specialty Health Network is hiring a remote Senior Coordinator Clinical Programs. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
Role Description
This position is responsible for coordinating and supporting all aspects of Clinical programs with a specific focus on the coordination of patient intake, nurse/pharmacist and patient availability, scheduling, and communication to support the program(s) in a designated region.
- Develop effective working relationships with internal and external clients to facilitate communication to ensure patient satisfaction and KPIs
- Develop and maintain strong working relationships with SDM, regional nursing team, nursing sub-contract agencies, program and nursing management
- Manage multiple computer systems for input and scheduling
- Ensure accuracy and completeness of all documentation received at time of patient enrollment and timely follow up for enrollments
- Review Post Visit Nurse/Pharmacist Report completion and follow up, including the collection and filing of hard copies where applicable
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
- Coordinate ordering and deliveries and track all clinical supplies as required for the programs
- Report feedback from patients regarding services rendered as part of the program to ensure continuous quality improvement
- Ensure timely and effective resolutions for HCP and urgent clinic issues and support problem solving to resolution
- Identify process improvements for multiple computer applications to ensure efficient day-to-day workflow is achieved
Qualifications
- 2-3 years’ experience coordinating health related services directly to patients and in collaboration with other health professionals (i.e., physicians, nurses, pharmacists)
- Good understanding of Specialty Pharmacy business, structure of patient support programs, delivery of program services, customer base and how to deliver client-centered services
- Excellent customer relations, problem-solving, organizational and communications skills
- High level of competency with computer systems
- Ability to work 12:00 – 08:00PM EST
- Resides in British Columbia or Alberta
- Bilingual French Canadian is preferred
Benefits
- Benefit from a purchase discount program
- Competitive pay
- Online learning through Academy
Company Description
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
