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Customer Service
Client Services Manager
@Prescient Holdings Group, LLC
[Hiring] Client Services Manager @Prescient Holdings Group, LLC
Mar 22, 2025 - Prescient Holdings Group, LLC is hiring a remote Client Services Manager. đź’¸ Salary: $85,356 - $115,232. đź“ŤLocation: USA.
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Role Description
The Client Services Manager reports to the Director of Client Services and is responsible for supporting business development for prospective clients and implementation of new clients.
- Takes the organizational lead in developing and maintaining RFP and contract libraries.
- Works internally with various departments to ensure awareness of and the ability to execute against company commitments made during the Sales and Implementation processes.
- Works externally with clients and prospects to manage marketing outreach and manage implementations.
- Maintains strong, positive client relationships supporting client services team ensuring customer satisfaction, product upsells, and contract renewals.
- In conjunction with Business Development leadership, supports Business Development efforts including the development and implementation of marketing programs to establish leads and deepen relationships with existing clients.
- Manages development and maintenance of RFP library to ensure that RFP timelines are met, leadership approved responses are provided, exceptions are properly reviewed and documented, and the end product is of the highest quality.
- Manages development and maintenance of PHG’s contract library to ensure that contract language aligns with commitments made during the sales RFP or negotiation process.
- Manages key aspects of new client implementations including working with internal SMEs to ensure the organization can honor commitments and works externally with new clients to ensure all requirements are understood and delivered timely and accurately.
Qualifications
- Bachelor's degree from four-year college or university.
- Three plus (3+) years of client services or related experience in project management, contract management, or project coordination or equivalent combination of education and experience.
- Pharmacy Benefit Management (PBM) or manufacturer drug rebate service organization experience preferred.
- Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, project planning tools and Outlook.
- Experience as a user of business software applications is preferred.
Requirements
- Excellent organization, written and verbal communication skills.
- Ability to effectively communicate proposed solutions in a consultative manner.
- Good business acumen and understanding of the business processes of PBM and rebates services.
- Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure.
- Good planning and organizing skills.
- Demonstrated ability to positively interact with clients at all levels of their organization.
- Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines.
Benefits
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$85,356 - $115,232
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
