Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
As a Client Retention Lead (internally New Gen Account Lead), you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll:
Lead direct video interactions with international clients
Coach and develop a high-performing team of virtual assistants
Shape the future of our proprietary software through hands-on testing
Build lasting partnerships with clients across global markets
Create pathways for assistant growth and development
This is perfect for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.
The impact you’ll make:
Client Partnership Magic
Lead engaging video calls with international clients.
Guide new clients and assistants through smooth onboarding experiences.
Handle support matters with a solutions-first approach.
Turn client feedback into actionable improvements.
Build strong, lasting client relationships through proactive communication.
Team Development Mastery
Coach assistants to deliver exceptional services
Create personalized growth plans for team members
Foster a culture of knowledge sharing and innovation
Track and celebrate performance wins
Turn challenges into learning opportunities
Tech & Innovation Leadership
Test-drive new features in our proprietary software
Provide strategic feedback for product enhancement
Create and optimize standard operating procedures
Pioneer new ways of delivering value to clients
Skills, Knowledge and Expertise
We're on the lookout for someone who has:
1-2 years of leadership experience in BPO/customer service environment
1-2 years of client-facing account management experience
Proven track record in team development and coaching
Strong English communication skills (written and verbal)
Experience in performance management and metrics tracking
Background in virtual team management (preferred)
Your superpowers are...
Exceptional problem-solving abilities
Strong emotional intelligence and empathy
Advanced organizational and multitasking skills
Ability to thrive in fast-paced environments
Excellent documentation and process improvement skills
Proactive communication style
Adaptability and resilience
Tech-savvy with quick platform adoption skills
You should apply if...
You're passionate about developing others and seeing them succeed
You thrive in dynamic environments with changing priorities
You have a natural talent for building relationships
You're solutions-oriented and take ownership of outcomes
You believe in continuous improvement and innovation
You're excited about working in a remote-first environment
What to expect:
Work-from-home setup: Fully remote position with required home office setup
Salary range: Php 38,000 - Php 42,000 a month
Full training and onboarding support
Opportunities for career growth and development
Application Process:
Complete pre-qualifying questions
Interview with Recruiting Team
Final interview with Operations Team
Receive job offer
Begin training program
Disclaimer: This job description is subject to change as the product evolves. This may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.
Marketing unspecified Northern America, Latin America (LATAM), AfricaApr 12, 2025
