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Customer Service
Client Relations Manager
@Voyant Photonics
[Hiring] Client Relations Manager @Voyant Photonics
Feb 22, 2025 - Voyant Photonics is hiring a remote Client Relations Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As the Client Relations Manager, you will be the primary point of contact for clients, guiding them through every stage—from onboarding to product delivery and ongoing support. Your role is essential in delivering a seamless client experience by understanding their needs, proactively addressing challenges, and fostering long-term partnerships.
- Build and nurture lasting partnerships with enterprise clients, ensuring they experience Voyant as a trusted technology partner.
- Serve as the primary client advocate, proactively addressing inquiries, challenges, and solutions to drive customer success.
- Deeply understand client needs and expectations, ensuring seamless execution of projects from concept to delivery.
- Collaborate cross-functionally with Business Development, Engineering, and Marketing to align on client requirements and provide a seamless experience.
- Monitor project deliverables, ensuring high-quality outcomes that exceed client expectations and are delivered on schedule.
- Conduct proactive check-ins to measure client satisfaction, identify opportunities for improvement, and strengthen relationships.
- Maintain accurate client records and leverage CRM systems to enhance communication and service.
Qualifications
- Bachelor's degree in engineering, business, or a related field.
- 5+ years of experience in client relations, account management, or project management.
- Strong communication and interpersonal skills.
- Proven track record in managing client accounts.
- Experience with CRM software and business management tools.
- Strong problem-solving skills and ability to manage conflict.
- Ability to multitask and work under pressure.
- Highly organized with strong attention to detail.
Preferred Qualifications
- Experience in perception/sensing technology.
- Startup experience.
- Familiarity with project management software.
- Knowledge of customer success strategies and best practices.
- Proficiency in data analysis to drive client satisfaction improvements.
- Previous leadership experience.
Benefits
- Healthcare: Comprehensive Medical, Dental, and Vision insurance.
- Time Off: Unlimited PTO and paid company holidays.
- Flexibility: Hybrid or remote work environment with monthly travel for remote employees.
- Company events and meetups.
Experience Requirements
- Mid Level
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
