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Customer Service
Client Care Counselor
@CO102 TELUS Health (US) Ltd.
[Hiring] Client Care Counselor @CO102 TELUS Health (US) Ltd.
Mar 19, 2025 - CO102 TELUS Health (US) Ltd. is hiring a remote Client Care Counselor. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
- Provide telephonic clinical assessments, short term problem solving & referrals to EAP users across the country
- Conduct Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines
- Participate in clinical staffing & in-house trainings
- Track cases to ensure connection with the appropriate referral
- Assist affiliate counselors with inquiries regarding referrals
- Troubleshoot on various issues including technical/website questions from affiliate counselors
Qualifications
- A Master's Degree in Psychology, Social Work, or another clinical counseling field
- Be fluent in English & Spanish
- Flexibility to work late evenings & weekends
- Ability to multi-task and provide clinical behavioral health services
- Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs
- Strong clinical judgment and an understanding of your responsibilities with confidentiality
- Strong organization skills, ability to follow-up on cases to ensure connection to referrals
- Competency to provide a dedicated and meaningful counseling experience to participants over the phone
- Empathic and excellent active listening skills
Requirements
- Clinical Associates are strongly encouraged to apply to achieve independent licensure
Benefits
- Tech equipment provided 💻⌨🖱
- Access to all-inclusive benefits
- 401k from your start date
- Paid Well-being days
- 3 weeks vacation
- Free access to Relias (CE learning platform)
- Access to a robust training program that prepares you for your role
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
