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Sr IT Support and Operations Specialist
@Socure Inc.
[Hiring] Sr IT Support and Operations Specialist @Socure Inc.
Mar 26, 2025 - Socure Inc. is hiring a remote Sr IT Support and Operations Specialist. 💸 Salary: $110,000 - $130,000. 📍Location: USA.
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Role Description
We are seeking a highly motivated and experienced Senior IT Support and Operations Specialist to join our dynamic IT team. The ideal candidate will possess a proactive approach to problem-solving, a deep understanding of current cloud-based technologies, and an unwavering commitment to delivering exceptional customer service. In this role, you will play a critical part in ensuring the smooth operation of our IT services, providing top-tier support to our users, and contributing to the overall success of our organization.
- Technology Support: Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
- Support employees with software installations, configurations, and updates, including collaboration tools and video conferencing.
- Logistics: Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
- Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.
- Hardware Lifecycle Management: Develop and implement IT asset lifecycle strategies, including upgrades and replacements.
- Track warranties, maintenance status, and ensure accurate asset documentation.
- Knowledge Management: Maintain an IT support knowledge base, documenting common issues and resolutions.
- Promote best practices and facilitate knowledge sharing among IT support staff.
- Training and Enablement: Conduct training sessions and create resources to support user adoption of IT tools.
- Provide onboarding and ongoing IT education to enhance employee productivity.
- System Administration: Manage user accounts, permissions, and access controls across IT systems.
- Contribute to IT projects and major initiatives, ensuring alignment with business needs.
Qualifications
- 4+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment.
- Strong experience administering collaboration tools such as Google Workspace, Jira, Slack, and Zoom.
- Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.
- Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta.
- Experience managing end user lifecycle processes from the IT perspective.
- Ability to document IT processes and contribute to a knowledge base for self-service support.
- Ability to work independently and collaborate across time zones in a highly autonomous environment.
- Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
Requirements
- Strong organizational skills with experience managing IT projects and process improvements.
- Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
- Prior experience in a fast-growing software or tech startup environment.
- Scripting or automation knowledge (e.g., Python, Bash, PowerShell) or low-code/no-code automation tools (Jira Automation, Okta Workflows, Workato, Zapier) to improve IT operations.
Benefits
- Base Salary range: $110,000 - $130,000.
- Market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus.
- Encouragement to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.
- Great perks and benefits for both fully remote employees in North America and hybrid teams in India.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$110,000 - $130,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
