[Hiring] Scaled Customer Engineer @Materialsecurity
Mar 26, 2025 - Materialsecurity is hiring a remote Scaled Customer Engineer. 💸 Salary: $140,000 - $180,000. 📍Location: USA.
Role Description
We are looking for a Scaled Customer Engineer to build lasting relationships with our SMB and mid-market customers. In this role, you will serve as the primary point of contact for our customers with <2500 seats, delivering exceptional service that reinforces our reputation for outstanding customer experience.
You will also partner strategically with Sales, Solution Engineers, and Product Support teams to ensure seamless customer journeys while collaborating across our Marketing and EPD teams to drive production adoption and retention at scale.
We’re excited for you to transform customers into enthusiastic advocates who succeed without requiring continuous high-touch support. Our hope is that you’ll help shape the future direction of our rapidly growing Customer Engineering team too!
- Fully own scaled customers & their lifecycle touchpoints, including process improvements and providing escalated support when necessary.
- Co-own the self-serve onboarding process in partnership with Product and Knowledge Management.
- Provide guidance and assistance on any new documentation needed to maximize scaled success.
- Work with the Sales team to build account plans that move the customers forward through each stage of the customer journey, through renewal and beyond.
- Drive proactive async customer touchpoints, including new feature and roadmap updates, and find opportunities for expanding which Material products are used.
- Act as advocate for scaled customers within Material.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS company.
- Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many outreach strategies.
- Cybersecurity or identity management experience is a big plus.
- Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed security products, domain expertise in security, cloud email, IT, Google/Office 365, SSO, etc.).
- A data-driven mindset is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.
- Ability to multitask and efficiently handle multiple competing priorities, escalating when necessary while being highly organized, detail oriented, and having great time management skills.
- Have sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience.
- Smart, hard-working, competitive, and not afraid to fail.
- Team first but willing to take the lead with minimal guidance and supervision.
- Ability to contribute directly to the following teams: Sales, Product, Marketing, and Engineering.
- Should be able to learn new tools & technologies quickly, and be able to communicate the product and problem space fairly deeply.
Requirements
- Experience in a scaled customer engagement model.
- Technical acumen relevant to security and cloud technologies.
- Strong project management and organizational skills.
- Customer empathy and commitment to understanding customer challenges.
- Ability to work collaboratively across teams.
- Versatility in learning new tools and technologies.
Benefits
- Remote-first workplace with an office in San Francisco, California.
- Compensation range for this position is $140,000 - $180,000.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$140,000 - $180,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
