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Customer Service
Case Manager
@Lovely Law Firm Inc
[Hiring] Case Manager @Lovely Law Firm Inc
Mar 29, 2025 - Lovely Law Firm Inc is hiring a remote Case Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.
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Client Service & Communication
- Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
- Keeps clients updated on the status of their cases and ensures they understand and approve of the actions being taken on their behalf.
- Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment, and check on property damage. Meets KPI of 90% client contact.
- Performs an initial telephone call within 24 hours of case assignment.
- Schedules telephone calls for attorney with associated case parties.
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File Management/Demands/Settlements
- Ensures all medical records and bills have been requested promptly.
- Maintains document file.
- Thoroughly documents case activity in a software-based case management system.
- Performs a variety of administrative and support activities as needed.
- Prepares case files for demand department and meets monthly demand goals.
- Seeks liens and lien reductions under the guidance of the attorney.
- Prepares Disbursement Statements as instructed by attorney.
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Medical Management
- Communicates directly with the Marketing department and provides feedback from clients related to marketing efforts – tv, social media, etc.
- Reviews all medical bills and records for completeness and accuracy.
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During 30-day client contact, obtains the following information:
- Treatment Status
- Property Damage Status
- Lost Wage Status
- Photos of injuries
- Value Drivers
- Locates providers and schedules medical appointments for treatment of injuries in a timely manner.
- Reads, reviews, and analyzes medical records and billing.
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Litigation
- Drafts petitions and initial discovery for attorney review and filing.
- Generates pleadings as requested by the attorney to move the case to trial.
- Drafts discovery responses with client assistance.
- Schedules doctor conferences, depositions, mediations, etc., as requested.
Company Description
Check us out: www.justiceislovely.com
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
