Canada Payroll Specialist II @OneSource Virtual HR, Inc.

[Hiring] Canada Payroll Specialist II @OneSource Virtual HR, Inc.

Mar 21, 2025 - OneSource Virtual HR, Inc. is hiring a remote Canada Payroll Specialist II. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

The Canada Payroll Specialist II will be responsible for providing full end to end payroll processing support for OSV’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support are required.

Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax, and garnishment customers as needed within the service team
Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
Respond to internal escalated cases from the payroll team and other internal stakeholders
Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis, and implementing remedial procedures to close gaps identified
Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
Configure basic to medium complex Workday pay components, deductions, run categories to support the year-end process and possibly assist with special projects as needed
Troubleshoot quarter and year-end audit reports and make recommendations to customers
Meet quality and production metrics and scorecards
Maintain payroll services support documentation
Work extensively with peers and customer teams to collaboratively support customers and resolve requests

Qualifications

Associates degree or higher preferred
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years of Customer Experience, or proven skills to operate at this experience level
Advanced Proficiency with Microsoft Word and Excel
Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance
Multi-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience
Strong written and verbal communication skills

Requirements

Excellent critical thinking, consultative, and problem-solving skills
Strong communication skills with an emphasis on outstanding customer service
Strong organizational skills with the ability to multi-task, and support multiple customers effectively while being detail-oriented with good time management skills and accuracy
Ability to establish and maintain effective working relationships
Strong analytical, data entry, and research skills
Self-directed management of workload with the ability to meet tight deadlines and competing demand
Excellent problem-solving and mathematical skills
Strong understanding of payroll processes and procedures
Exercises independent judgment and a sense of urgency

Benefits

Values-based culture
Upward mobility and professional development opportunities

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Canada Payroll Specialist II @OneSource Virtual HR, Inc.

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 21, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Canada Payroll Specialist II @OneSource Virtual HR, Inc.

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