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Customer Service
Call Center Representative
@AAATX AAA Texas LLC
[Hiring] Call Center Representative @AAATX AAA Texas LLC
Mar 26, 2025 - AAATX AAA Texas LLC is hiring a remote Call Center Representative. 💸 Salary: starting at $19.85 per hour, plus weekend shift differential. 📍Location: USA.
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Role Description
As a remote, work from home AAA Roadside Assistance Call Center Representative - bilingual in Spanish / English, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve.
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Qualifications
- Prior customer service experience.
- Call Center experience is preferred.
- Bilingual skills in English and Spanish are required.
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help those in distress.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
Requirements
- Dedicated, quiet workspace without interruptions.
- Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc).
- Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload.
- A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
- Demonstrated ability to uphold productivity and confidentiality in a remote setting.
- Regular attendance in virtual team meetings and training sessions.
- Availability during standard business hours and flexibility for possible shift adjustments.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
starting at $19.85 per hour, plus weekend shift differential
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
