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BPPC Claims and Operations Specialist
@Brunswick Corporation
[Hiring] BPPC Claims and Operations Specialist @Brunswick Corporation
Apr 03, 2025 - Brunswick Corporation is hiring a remote BPPC Claims and Operations Specialist. đź’¸ Salary: $49,700- $78,000 annually. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As part of the talented Brunswick Product Protection (BPPC) team, you will support the claims and customer service functions and is responsible for administering extended service contracts and processing claims based on technical knowledge and our policy terms and conditions.
- Participate in the effective and accurate adjudication of marine engine and accessory warranty claims.
- Determine claims based on stated terms and conditions governing program benefits.
- Follow established guidelines on when to escalate situations to the Claims Manager.
- Understand our program terms and conditions thoroughly.
- Master BPPC’s operating systems.
- Communicate effectively with BPPC dealers, service advisors, customers, and team members.
- Provide best-in-class customer service.
- Perform customer service functions consistently, including data entry on extended service contract originations, transfers, cancellations and maintain appropriate controls per company policy to ensure data integrity.
- Respond to Tier 2 customer service calls, assess the situation, make program decisions, and know when to delegate 'up' for resolution.
- Assist in processing files from financial service providers and OEMs and running monthly and weekly reports.
- Perform other duties assigned by management.
- Contribute to our Direct-to-Consumer sales initiatives.
- Opportunity to assist in product development over time.
Qualifications
- Bachelor’s degree or relevant experience preferred.
- Technical marine (or adjacent) background; Knowledge of boat engines and accessories.
- Working in a marine service department environment.
- Strong knowledge of superior customer service.
- 3+ years related experience and/or training.
- Excellent communication and organizational skills.
- Proficiency in Microsoft Office and Adobe PDF.
Requirements
- Prior warranty or financial service business experience desired.
- Ability to interpret an extended warranty contract a plus.
- Experience in a role similar in size and scope to BPPC.
- Proficiency in French is desired but not required.
Benefits
- Eligible for an annual discretionary bonus.
- Comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$49,700- $78,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
