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Customer Service
Bilingual Representative
@SMDigital
[Hiring] Bilingual Representative @SMDigital
Mar 18, 2025 - SMDigital is hiring a remote Bilingual Representative. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a rockstar and skilled Customer-Related Services – Bilingual (Spanish-English) Representative inspired by the simple, meaningful & effective service to support our growing organization.
- Answer incoming calls to gather and input relevant information regarding the client's potential claim.
- Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
- Enter all details and information into the case management system and create leads.
- Assign all leads created to the Account Executives.
- Provide the best caller experience to clients.
- Perform other duties as assigned by Management.
Qualifications
- Bilingual (Spanish-English) Speaking.
- Minimum of 6 months experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
- Possess strong computer (Excel/Word/PowerPoint) and internet skills.
- Willing to work on shifting schedules.
- Keen to detail.
- Excellent data entry and typing skills.
- Meet the typing requirement of 40 WPM.
- Strong time management.
- Adaptability and accountability.
- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
- Ability to prioritize workload and multitask in a fast-paced environment.
Requirements
- A stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test).
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI).
- Computer (at least 16 GB RAM and Intel i5 core processor or equivalent).
- Noise-Cancelling Headset.
- Power Backup.
- Dual Monitor.
Benefits
- Monthly Company Bonus Program.
- Paid Vacation Leave.
- Holiday Bonus.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
