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Customer Service
Customer Success Lead
@Burq, Inc.
[Hiring] Customer Success Lead @Burq, Inc.
Apr 03, 2025 - Burq, Inc. is hiring a remote Customer Success Lead. 💸 Salary: competitive salary. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Success Lead will play a critical role in ensuring our customers’ success, from onboarding to ongoing relationship management. This is a very hands-on, high-impact position that combines strong leadership with a deep understanding of customer needs and a keen grasp of operational metrics.
- Manage customer success across both SMB and enterprise accounts
- Drive engagement and retention through robust processes and proactive support
- Thrive in a fast-paced, B2B SaaS environment
- Handle both strategic and tactical responsibilities
Qualifications
- 5+ years of experience in a customer success or account management role, ideally within B2B SaaS companies
- Strong experience working with SMB and enterprise accounts
- Experience in API integrations, customer onboarding, and utilizing platforms like HubSpot for customer management
- Strong analytical skills with the ability to interpret data and drive decision-making
- Excellent communication skills and the ability to engage and build relationships with both customers and internal teams
- Deep understanding of retention metrics and how to use data to drive customer success
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
Requirements
- Lead the onboarding process for new customers, including API integrations, dashboard setup, and ensuring the right delivery companies are activated based on their specific needs
- Collaborate with sales teams to duplicate deals in HubSpot and ensure proper transitions from sales to customer success
- Utilize data to identify at-risk customers and implement corrective actions
- Build and implement processes that ensure the effective delivery of customer success and a seamless onboarding experience
Benefits
- Investing in you 🙏
- Competitive salary
- Option to work fully remotely or in-person
- Medical, dental and vision insurance
- Reimbursement for educational courses
- Generous Time Off 🏝
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
