E-Commerce & AP Specialist @LE0002 DCX PH Inc.

[Hiring] E-Commerce & AP Specialist @LE0002 DCX PH Inc.

Apr 03, 2025 - LE0002 DCX PH Inc. is hiring a remote E-Commerce & AP Specialist. 💸 Salary: php 30,000 - php 35,000. 📍Location: Philippines.

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Role Description

This role involves supporting clients in the promotional industry as a Home-Based E-Commerce & AP Specialist. This hybrid role offers a unique opportunity to manage e-commerce operations while handling accounts payable responsibilities.

Responsible for order management of all e-Commerce channels, including but not limited to:
- Company website
- Amazon Seller Central
- Shopify stores
- GSA Advantage
- B&H Photo
- Home Depot
- Other retail partners
Responsible for e-Commerce order processing through EDI and manual entry, including issuing purchase orders to suppliers for drop-shipments.
Must adhere to processing and delivery SLAs set by the Company.
Process Return Merchandise Authorizations for all e-Commerce channels.
Provide exceptional customer support via phone and email, including:
- Taking orders
- Troubleshooting web problems
- Answering product questions
- Resolving customer concerns
Other e-Commerce duties, as assigned.
Promptly review supplier invoices to identify errors and handle incorrect invoices within 48 business hours of receipt.
Ensure all tasks are completed accurately and timely, providing feedback when errors are made.
Promptly review and handle Exception invoices according to Company procedures.
Manage and bill Freight to Follow invoices according to weekly schedule.
Reconcile supplier statements in a timely manner.
Enter monthly invoices from utility companies and resources in a timely manner.
Develop, maintain, and improve customer and supplier relations with emphasis on people orientation.
Other AP & Administrative duties, as assigned.
Open and distribute mail and maintain accurate records.
Collaborate with Sales, Marketing, and Operations teams to ensure seamless workflows.
Communicate and escalate risks or issues effectively to management.
Perform other administrative and e-commerce tasks as assigned.
Use RingCentral Contact Center to work emails from vendors and AEs as well as internal Halo contacts.

Qualifications

Bachelor’s degree in Sales, Marketing, Accounting or a related field.
At least 3 years of experience in e-commerce operations or a customer-facing role.
Experience with Amazon, Shopify, and other e-commerce platforms is highly preferred.
Fluency in English with excellent verbal and written communication skills.
Proficient in Acumatica, Excel, Word, Outlook, and CRM tools like HubSpot.

Requirements

Attention to Detail: Ensures accuracy in e-commerce order management and accounts payable processes.
Customer Service Skills: Provides exceptional customer support and fosters long-term relationships with customers and suppliers.
Organizational Skills: Manages multiple tasks and deadlines efficiently, maintaining accurate records.
Communication Skills: Communicates effectively with internal teams, customers, and suppliers.
Technical Proficiency: Demonstrates expertise in e-commerce platforms and accounting tools.

Benefits

Industry-leading salary packages.
Permanent work-from-home setup.
Company equipment provided.
Internet stipends upon regularization.
HMO Coverage.
PTO credits and service incentive leaves.
Major spring and winter company live events.
Monthly employee appreciation virtual events.
Company-provided career skills training courses.
A company culture focused on your personal and professional growth.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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E-Commerce & AP Specialist @LE0002 DCX PH Inc.

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Salary 💸 php 30,000 - php 35,000	Remote Location Philippines
Job Type full-time	Posted Apr 03, 2025

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📍	Be aware of the location restriction for this remote position: Philippines
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] E-Commerce & AP Specialist @LE0002 DCX PH Inc.

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