[Hiring] Bilingual French & English Customer Support Specialist @PartnerHero
Mar 26, 2025 - PartnerHero is hiring a remote Bilingual French & English Customer Support Specialist. 💸 Salary: competitive base salary. 📍Location: Honduras.
Role Description
As a Customer Support Specialist II, you will be the first point of contact for our French-speaking customers, ensuring they receive exceptional support and service. You will address inquiries, resolve issues, and enhance the overall user experience by delivering prompt and efficient assistance. Your role is essential in maintaining high customer satisfaction and fostering strong client relationships.
- Provide customer support to French-speaking clients via email, chat, and phone.
- Address inquiries related to products and services, providing clear and helpful information.
- Resolve customer issues efficiently and effectively, ensuring a positive experience.
- Escalate complex issues to the appropriate teams while ensuring timely resolution.
- Maintain accurate records of customer interactions, issues, and resolutions in the support system.
- Assist with translating customer-facing documentation and support materials into German.
- Collaborate with cross-functional teams to enhance product functionality and user experience.
- Stay updated on our products, services, and industry trends to provide accurate support.
Qualifications
- Fluency in French and English (written and spoken) is required.
- 1-3 years of experience in customer support or a related field.
- Strong communication and problem-solving abilities.
- Excellent interpersonal skills with a customer-centric mindset.
- Experience with ticketing systems, CRM tools, or help desk software is a plus.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- A passion for helping users resolve issues and improve their experience.
Benefits
- Remote working arrangements
- Competitive base salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees
- Access to free posture-based fitness workouts from home
- Paid sabbatical leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. We share a set of core values that guide our actions:
- Care for others: Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change.
- Manifest trust: Trust is the bond that allows us to work at our highest levels. It is continuously earned by delivering on our commitments.
- Take ownership: Doing the right thing should come naturally.
- Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues.
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| 📍 | Be aware of the location restriction for this remote position: Honduras |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive base salary
|
Remote
Location
Honduras
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Honduras |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
