[Hiring] Application Support Specialist @Mitratech
Apr 05, 2025 - Mitratech is hiring a remote Application Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: Mexico.
Role Description
The Application Support Specialist will be a key player in delivering exceptional customer service and support for our cutting-edge Human Resources & Talent Management software. This role is ideal for individuals with strong communication, problem-solving, and technical skills, all while maintaining a customer-first mindset. The ideal candidate will be proactive in offering timely, effective, and solution-focused support, ensuring that our customers can maximize the use of our software in their fast-paced environments.
- Provide exceptional customer support by responding to inquiries via phone, email, and web-based support portal, ensuring timely and accurate resolution of each request.
- Prioritize customer issues based on severity and service level agreements (SLAs).
- Quickly resolve technical challenges, always keeping the client’s experience in mind.
- Go above and beyond to meet and exceed customer satisfaction goals by delivering outstanding support.
- Troubleshoot, research, and resolve support issues within established response and resolution goals.
- Maintain comprehensive records of customer interactions, ensuring seamless follow-up and service consistency.
- Collaborate with cross-functional teams to resolve customer issues.
- Lead the management and maintenance of Careers Site updates.
- Manage onboarding training courses and SCORM Cloud integrations.
- Support ongoing customer needs such as location additions, mapping adjustments, and position updates.
- Partner with the Client Success Manager and Technical Advisor to execute project-based work for key accounts.
- Develop and maintain HTML forms used within the software.
- Manage integration cases, collaborating with technical teams.
Qualifications
- Strong organizational, communication, time management, and written skills to interact effectively with a diverse range of customer needs.
- Superior problem-solving and active listening skills to quickly diagnose and resolve customer issues.
- Fluent in English, both written and verbal, with the ability to communicate technical concepts clearly to non-technical clients.
- Proactive, customer-centric approach to handling inquiries and ensuring customer success.
- Ability to work independently and within a team, managing multiple priorities while delivering exceptional service.
- Proven expertise in managing customer interactions in a fast-paced, high-transaction environment.
- Deep interest in HR software solutions with a continuous desire to learn and improve.
- Familiarity with Salesforce or other CRM platforms.
- Highly detail-oriented with excellent multitasking abilities.
- Adaptable to a high-volume, fast-changing environment.
Requirements
- Bachelor’s degree in a related discipline, or equivalent relevant experience in customer support, HR technology, or application service delivery.
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
