[Hiring] Virtual Patient Access Team Lead @HCA Mission Hospital - Memorial Campus

Role Description

As a Virtual Registration Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Virtual Registration Manager and Director. You will also provide assistance to staff-level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process.

What you do in this role you will:

• Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Promote and demonstrate excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Manager/Director
• Oversee the daily activities of the registration area to ensure department standards are met
• Assist Manager/Director in educating registration staff of any changes pertinent to their roles
• Assume on-call responsibilities to ensure adequate staffing and problem-solving
• Interview patients virtually to obtain all necessary account information
• Greet every patient in a timely manner through the Virtual Registration platform, meeting established goals for wait times
• Maintain professional image through appearance and communication
• Be well versed in device, application and telecom related to Virtual Registration in order to ensure consistent patient connectivity
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liability amounts
• Ensure that all necessary signatures are obtained for treatments

Qualifications

• High School Diploma or GED preferred
• 1 year of related experience required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Company Description

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.