[Hiring] Client Success Manager @Bask Health

Role Description

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success.

A look into the day to day:

• Building logic-based questionnaires (asynchronous visits) through the Bask software.
• Helping customers launch and upsell medications from start to finish.
• Triaging Bask software and order-related questions and issues that come up for any of your accounts, any time of the day.

Qualifications

• A self-starter who is passionate about enhancing the customer experience.
• Demonstrates the value of the products and services to customers.
• Thinks outside of the box and excels at creative problem-solving.
• Comfortable taking on projects that you have potentially never done before.
• A people-person - empathetic, self-aware, low ego, and extremely positive.
• Comfortable working in a small collaborative team where you'll wear many hats.
• Passionate and proficient in written and spoken communications.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur.
• Highly articulate, with the ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).
• Remote Worldwide (Working Hours East Coast Time 9am to 6pm).

Benefits

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners.
• Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf.
• Share AI-native workflows: Document prompts, processes, and workflows that work.