[Hiring] Sr. Client Success Manager @MyFitnessPal

Role Description

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our team in the advertising industry. As a key client-facing role, the CSM will serve as the strategic partner and main point of contact for our advertising clients, ensuring they derive maximum value from our services and campaigns. You will be responsible for client retention, satisfaction, and growth through exceptional relationship management and execution oversight.

What you’ll be doing:

• Client Relationship Management:
  • Develop and maintain strong, long-term relationships with assigned clients.
  • Act as the primary contact to understand their business objectives and align our advertising solutions accordingly.
• Campaign Oversight:
  • Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns.
  • Monitor performance metrics and proactively address issues or optimize efforts.
• Onboarding & Training:
  • Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services.
• Strategic Account Growth:
  • Identify upsell and cross-sell opportunities based on clients’ evolving needs.
  • Collaborate with sales teams to pitch additional services that align with client goals.
• Performance Reporting & Analysis:
  • Deliver regular campaign performance reports and insights.
  • Translate data into strategic recommendations that support continued success and ROI for the client.
• Client Advocacy:
  • Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development.
• Retention & Satisfaction:
  • Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry
• Strong understanding of digital advertising products, including programmatic, social, display, video and native formats
• Exceptional interpersonal, presentation, and communication skills
• Ability to interpret campaign performance data and translate it into actionable strategies
• Proficiency in CRM and project management tools (e.g., Salesforce, Asana)
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Preferred Qualifications

• Experience working at an advertising agency or media company
• Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs)
• Comfortable in fast-paced, deadline-driven environments
• Experience working with Fortune 500 clients or large-scale ad campaigns
• Familiarity with marketing performance metrics and attribution models

Values you’ll model

• Be Kind and Care — build with empathy; assume positive intent; support teammates and members.
• Live Good Health — champion healthy habits and balance in how we work and what we ship.
• Be Data-Inspired — ground decisions in research and data; measure what matters.
• Champion Change — lean into ambiguity; iterate, learn, and improve continuously.
• Leave it Better than You Found It — raise quality, clarify systems, and document as you go.
• Make It Happen — bias to action; deliver impact with craft and accountability.

Benefits

• OTE range for this role is $125,000 - $160,000 (Base + Bonus)
• Competitive salary and performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Flexible work environment
• Opportunities for professional development and career growth
• Exciting Full-Time Employee Benefits, Perks and Culture
• Face-to-Face Connections: Enjoy opportunities to meet and connect with your team members in person.
• Flexibility At Its Best: Enjoy a flexible time-off policy with our Responsible Time Off benefit.
• Give Back: Use your volunteer days off to support what matters most to you.
• Mentorship Program: Take control of your career through our mentorship program.
• Family-Friendly Support: Enjoy our paid maternity and paternity leave.
• Wellness Comes First: Receive a monthly Wellness Allowance.
• Celebrate Greatness: Our reward and recognition platform empowers peers to acknowledge each other.
• Elevate Your Health & Fitness: Get access to MyFitnessPal Premium.
• Unlock Your Potential: Access our virtual learning and development library.
• Championing Inclusion: Our dedicated DEI Committee actively fosters a diverse and inclusive workplace.
• Healthcare Matters: Take advantage of our competitive medical, dental, and vision benefits.
• Secure Your Future: Benefit from our retirement savings program.