[Hiring] Recovery Specialist @Crisis Connections

Role Description

The Washington Recovery Help Line Specialist is responsible for supporting and responding to incoming calls on the Recovery Helpline. The Specialist provides support in identifying appropriate resources and referrals to those struggling with issues related to substance use disorder.

• Responds to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources for those struggling with substance use disorder.
• Demonstrates knowledge of Washington State resources for substance abuse.
• Demonstrates knowledge of Recovery Help Line resources, including:
  • Competent use of Vision Link database.
  • Competent use of MOUD (Medication for Opioid Use Disorder) Locator.
  • Competent use of non-computerized information.
• Demonstrates knowledge of phone room protocol and procedure.
• Provides adequate consultation to professionals and non-professionals.
• Timely completion of call back and follow-up calls.
• Accurate and timely completion of Vision Link call logging and QA as assigned.
• Makes appropriate use of the Shift Supervisor.
• Participates in training and other non-phone room responsibilities as assigned.

Qualifications

• Preferred Bachelor of Art in social or human sciences and/or two years working in addiction treatment settings.
• Experience working in a call center or conducting telephone assessments as a staff member or volunteer.
• Substance Use Disorder Professional or Trainee is a plus.
• Evidence of ability to work with a team of clinical staff and volunteers in a fast-paced environment.
• Excellent communication and interpersonal skills.
• High level of attention to detail.
• Should be proficient with the application of communication technology.
• Must have a private and confidential location to perform duties.

Requirements

• Arrives at work on time and maintains regular attendance; works assigned shifts and other shifts when needed.
• Follows personnel policies and procedures.
• Written and verbal communication is clear, concise, accurate, and thorough.
• Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner, and accepting constructive feedback.
• Shows respect to co-workers, volunteers, and customers/clients.
• Makes appropriate use of the supervisor.
• Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance.
• Suggests solutions to identified problems.

Benefits

• Full-time, Non-Exempt position.
• Pay rate: $26.79/hour.
• Union Representation: Represented by OPEIU.
• Location: Fully Remote, must be located in WA state.
• Schedule: Monday-Friday: 8:00 AM to 4:00 PM.