[Hiring] Virtual Leasing Concierge @Asset Living

Role Description

The Virtual Leasing Concierge acts as a virtual sales representative for a specific set of properties, whose primary duty is to cultivate leases by working leads in LMS by communicating via phone, email, text messages, and direct messages.

Essential Duties:

• Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.
• Complete all trainings assigned by Marketing and Regional team within provided time frames.
• Have a clear understanding of the property’s features and benefits and how they compare to the competition.
• Complete all paperwork in a professional, accurate, and timely manner.
• Keep active guest cards logged in lead tracking software and continue to work each lead until the prospect has chosen their home.
• Assist in preparing weekly/monthly reports associated with the position.
• Maintain Resident Files with current information and properly filed.
• Process Leasing Applications within 24 hours of receipt and in accordance with Policy & Procedures Manual guidelines.
• Maintain a lead to prospect ratio above 75%.
• Respond to 45% of all email leads within 1 hour of receipt.
• Maintain a shopping report score above 90%.
• Complete all work in professional attire.
• Perform any additional duties assigned by the Community Manager or Regional Manager.

Qualifications

• Minimum one-year multifamily leasing experience required.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of the region.
• 1-3 years Affordable Housing experience preferred.
• High school diploma or equivalent preferred.
• Must be 18 years old or older.
• Excellent presentation, written, and verbal skills.
• Strong computer and typing skills.

Requirements

• Remote Location Requirements: A quiet, distraction-free, professional environment.
• A dedicated space with sufficient power supply to take calls where quality will exceed expectations.
• Ethernet connection with the minimum upload/download speeds of 5 Mbps (wireless broadband, satellite internet, and WiFi are not permissible) and a surge protector (UL1149) for protection of the company provided equipment.

Company Description

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities.