[Hiring] High Performance Vehicle Delivery Specialist @Jackson Dawson

Role Description

As an Automotive Delivery Specialist – High-Performance Vehicles, you will deliver a seamless, personalized, and exceptional vehicle handover experience. As the primary customer contact during delivery, you will help clients understand their vehicle’s features, technology, performance capabilities, operation, and care, ensuring they feel confident behind the wheel.

This role combines strong mechanical and automotive knowledge with exceptional customer service, communication, and presentation skills. You must be comfortable engaging with a wide range of personalities, including high-net-worth individuals, and tailoring the experience to each client’s needs.

You will also coordinate delivery logistics and collaborate with concierge and logistics teams to ensure every aspect of the experience meets the highest standards. Success requires self-motivation, discretion, sound independent judgment, and attention to detail.

• Serve as the final customer-facing point of contact during the delivery process, providing a personalized, informative, and memorable experience.
• Demonstrate comprehensive knowledge of high-performance vehicles, including mechanical systems, performance capabilities, and maintenance requirements.
• Conduct detailed vehicle walkthroughs covering features, technology, operation, and performance characteristics. Ensure clients feel confident operating their vehicles. Accompany clients on a test drive when required.
• Communicate clearly, professionally, and confidently with clients of diverse backgrounds and personalities, including high-net-worth individuals.
• Lead engaging presentations and vehicle demonstrations, answer questions confidently, and provide knowledgeable insights.
• Assist with delivery scheduling, vehicle transportation, and documentation to support a smooth, timely handover.
• Work closely with concierge and logistics teams to align delivery activities and maintain consistently high service standards.
• Promptly identify delivery-related issues, communicate them to the concierge team, and resolve or escalate them as appropriate.
• Prepare accurate and timely post-delivery reports.

Qualifications

• 3-5 years of experience in the automotive, ride-and-drive, or motorsports industry; experience with high-performance vehicles is preferred.
• Strong understanding of automotive mechanics, particularly high-performance vehicle systems, operation, and maintenance.
• Active participation in competitive motorsports or, at a minimum, extensive track-day experience.
• A genuine passion for high-performance vehicles and the automotive industry.
• Excellent verbal and written communication skills, with the ability to engage effectively with high-net-worth individuals and large groups.
• Demonstrated ability to deliver exceptional service, build lasting client relationships, anticipate changing customer needs, and respond with professionalism and integrity.
• Experience coordinating logistics and addressing scheduling, transportation, or other delivery-related challenges.
• Confidence and experience presenting to large groups and leading demonstrations.
• Ability to exercise sound judgment and address issues efficiently and professionally.
• Proficiency in the Microsoft Office suite.
• Must be at least 18 years old and maintain a valid driver’s license and an acceptable, safe driving record.
• Must successfully complete a pre-employment background check.