[Hiring] Delivery Lead @TEKsystems

Role Description

The Delivery Lead role is a key role within TEKsystems Global Services (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead has strong collaboration and partnership skills to support processes and technologies that drive successful outcomes. They are proactive and follow leadership guidance. This position is remote and supports customers and teams within the portfolio. This role may require limited travel.

• Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered.
• Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction.
• Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued.
• Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision.
• Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes.
• Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms.
• Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing.
• Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties.

Qualifications

• 1-3 years of related experience
• Excellent oral and written communication skills (English language)
• Analysis and problem-solving skills
• Time management and organizational skills
• Collaboration skills
• People management skills
• Experience in project management fundamentals or as an acting Scrum Master
• Exposure to professional services agreements, including the change management process
• Exposure to IT Managed Services, project management classes, and other IT certifications
• Demonstrated project risk analysis and mitigation skills

Requirements

• Bachelor's degree in computer science or related discipline (preferred)
• 1+ year of experience in an IT Environment or Professional Services Environment (preferred)

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.