[Hiring] Virtual Entry-Level Customer Service Representative @Lisa Russel

Role Description

Ready to start a new career without giving up the flexibility of working from home? AO is seeking friendly, motivated, and service-focused individuals to join our growing virtual team as Entry-Level Customer Service Representatives. You'll connect with individuals and families through scheduled Zoom and phone appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support. No prior insurance experience is required.

Qualifications

• Friendly and comfortable communicating with people
• Active listener with strong interpersonal skills
• Positive, professional, and dependable
• Motivated to learn new skills
• Organized with good time-management abilities
• Comfortable solving problems and adapting to new situations
• Able to work independently while collaborating with a virtual team
• Self-motivated with a strong work ethic
• Coachable and receptive to feedback
• Interested in long-term professional growth
• Experience in customer service, retail, hospitality, healthcare, education, administrative support, call centers, banking, military service, or sales can be helpful—but is not required.

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable using Zoom and online technology
• Be willing and able to obtain the required state Life & Health Insurance License (Licensing guidance is provided).

Benefits

• 100% Remote Work – Work from home and eliminate the daily commute.
• Flexible Schedule – Build a schedule that supports your lifestyle and personal priorities.
• Qualified Leads Provided – Focus your time on helping individuals who have requested information.
• Weekly Pay + Performance Bonuses – Compensation opportunities may include weekly commission-based pay and performance bonuses.
• Training & Mentorship From Day One – Comprehensive virtual onboarding and ongoing professional development.
• Performance Rewards & Incentives – Opportunities for incentive trips, vehicle incentives, technology rewards, and performance recognition programs.
• Career & Leadership Advancement – Opportunities to advance into training, mentorship, team leadership, and management development.