[Hiring] Virtual Client Relations Consultant @AIL

Role Description

Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team as Virtual Client Relations Consultants. In this role, you'll connect with individuals and families through scheduled virtual appointments, help them understand available benefit options, answer questions, and provide personalized guidance throughout the enrollment process. This opportunity combines customer service, client relations, benefits education, and consultative sales in a fully remote environment.

• Meet with clients virtually through Zoom and phone appointments
• Welcome and guide new clients through the enrollment process
• Listen to client needs, priorities, and financial protection goals
• Answer questions clearly, accurately, and professionally
• Provide ongoing customer service and follow-up
• Build long-term relationships through trust, consistency, and exceptional service
• Assist existing clients with applicable policy reviews and beneficiary updates
• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and available benefits
• Provide personalized recommendations based on individual needs
• Guide clients through applications and enrollment documentation
• Ensure clients understand their selected coverage
• Maintain accurate digital client records and follow-up information

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Active listening skills
• Professionalism, integrity, and reliability
• Self-motivation and personal accountability
• Strong organization and time management
• Problem-solving and critical-thinking skills
• Positive, solutions-focused attitude
• Ability to work independently from home
• Coachability and willingness to learn
• Comfort using virtual communication and web-based technology

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop with webcam and microphone capability
• Maintain reliable high-speed internet
• Have a quiet, professional workspace
• Be comfortable conducting virtual appointments through Zoom
• Be willing and able to obtain the required state Life & Health Insurance License

Benefits

• 100% Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Commission Pay + Performance Bonuses
• Comprehensive Training & Mentorship
• Flexible Schedule
• Leadership & Career Advancement Opportunities
• Medical insurance reimbursement program
• Company-supported life insurance
• Accidental Death Benefit (ADB) coverage
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and recognition events
• Incentive travel opportunities for qualifying performers