[Hiring] Entry Level Customer Service Agent @AIL

Role Description

Are you looking for a work-from-home career where you can help people, build meaningful relationships, and create long-term professional and income opportunities? Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Member Engagement Advisors. In this role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits while providing exceptional customer service throughout the client experience.

• Conduct scheduled virtual consultations through Zoom and phone
• Welcome and assist new and prospective clients
• Learn about each client's individual needs and priorities
• Explain available life, accident, and supplemental health insurance benefits
• Answer questions regarding coverage and benefit options
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation
• Build long-term relationships through professionalism and consistent communication
• Provide ongoing customer service after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Help clients navigate applicable claims procedures
• Maintain organized digital client records
• Complete timely follow-up communication
• Follow applicable company procedures and state insurance requirements

Qualifications

• Excellent communication and active listening skills
• Strong customer service and relationship-building abilities
• Professionalism, integrity, and reliability
• Strong problem-solving and critical-thinking skills
• Self-motivation and personal accountability
• Excellent organization and time management
• Confidence communicating through Zoom and phone
• Comfort using email and web-based technology
• Positive attitude and willingness to learn
• Coachability and commitment to professional growth
• Ability to work independently while collaborating remotely

Requirements

• Be 18 years of age or older
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop with webcam and microphone capability
• Maintain reliable high-speed internet
• Have a quiet, professional home workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Benefits

• Medical insurance reimbursement program
• Company-supported life insurance
• Accidental Death Benefit (ADB) coverage
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional conferences and events
• Virtual technology and business resources