[Hiring] Customer Service Agent @ACU-Serve Corp

Role Description

This is a Remote role. Must be available to remain on the phone for the entirety of the shift, handling calls and assisting customers throughout.

• Ensure patients receive outstanding service, education, and resolution regarding PAP therapy through promoting supplies necessary to gain/maintain optimal clinical outcomes.
• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system.
• Provide excellent customer service to patients.
• Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed.
• Assure that all requests are handled accurately and efficiently.
• Educate patients on the importance of changing out supplies clinically.
• Suggested and insurance approved schedules.
• Create sales orders and confirm accuracy of items and patient demographics.
• Perform other duties as assigned.

Qualifications

• Two years of customer service experience
• Customer oriented with excellent oral and written communication skills
• Strong written and oral communication skills
• Strong computer skills with the ability to navigate multiple software platforms
• Must be able to multi-task between various software platforms (CallShaper, SNAP, Brightree)
• Self-motivated, team player
• Works well in fast-paced professional environment
• Ability to work independently and meet target goals
• Dedicated home office space free of distractions and noise
• High speed home internet

Requirements

• Availability for the shift: Monday-Friday, 10am - 6:30pm EST