[Hiring] Customer Service Agent @DICE

Role Description

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

• Provide Customer Service by phone, e-mail or social media for solving any incidents generated daily.
• Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
• Provide accurate, valid and complete information using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Perform parallel work for the Department of Operations as needed.

Qualifications

• Previous experience in User Support or Customer Service positions.
• Previous experience using Zendesk is preferred.
• High Italian level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Good communication and interpersonal skills.
• Solution-oriented and reliable professional.
• Incredibly detail-oriented with excellent time-management skills.
• Flexible and adaptable to change.
• Decisive and organized.
• Enjoy being part of a dynamic team in a growing company.
• Candidates must reside in Brazil.

Benefits

• Home office (100% remote position).
• Great work environment with a young, international team of talented people.
• 40% discount on all Fever events and experiences.
• Health, Dental and Life Insurance.
• Gympass Membership.
• Meal allowance.
• Transport allowance.
• Spanish Lessons.