[Hiring] Customer Service @Five Star Solutions

Role Description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to work-at-home for individuals living in the states of:

• Alabama
• Georgia
• Idaho
• Indiana
• Iowa
• Kansas
• Louisiana
• Michigan
• Mississippi
• Nevada
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• South Dakota
• Texas
• Tennessee
• Utah
• Virginia
• West Virginia
• Wisconsin
• Wyoming

Qualifications

• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Requirements

• Manage large amounts of inbound or outbound calls in a timely manner
• Address customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Benefits

• $14 - $14 an hour
• Shift differential (extra $1/hr nights & weekends)
• Work hours - Shifts between 7:00am-9:00pm (CST); Work Days - Mon-Fri & Every Other Weekend
• Paid Training - typically 1-3 days in length from 8:00am-5:00pm (CST)
• Status - Temporary; 20-40 hours per week
• Can turn into regular FT or PT employment pending attendance & performance pending business needs
• Position expected to last till Christmas