[Hiring] Vice President of Owner Services @Flexjet Europe

Role Description

The Vice President, Owner Services (Europe) is responsible for leading and enhancing the end-to-end owner experience across Flexjet's European operation. This role will focus on developing and executing strategies that strengthen owner satisfaction, loyalty, retention, and advocacy while ensuring service delivery reflects Flexjet's commitment to luxury, personalization, and operational excellence.

The Vice President oversees all aspects of the Owner Services function, including:

• Relationship management
• Owner communications
• Issue resolution
• Service recovery
• Customer experience programs
• Strategic initiatives designed to elevate the overall owner experience

Working collaboratively with various departments, this leader serves as the voice of the owner and champions a culture of exceptional service throughout the organization.

Qualifications

• Bachelor's degree in Business Administration, Aviation Management, Hospitality Management, Communications, or a related field preferred or equivalent combination of education and/or experience.
• Progressive leadership experience in customer experience, owner services, relationship management, luxury hospitality, aviation, or a similarly client-focused environment.
• Proven experience leading large, geographically dispersed teams across multiple countries.
• Strong experience in developing and implementing customer experience strategies for luxury, premium, or high-net-worth clientele.
• Demonstrated success improving customer satisfaction, retention, and loyalty metrics.
• Experience managing executive-level customer escalations and complex service recovery situations.
• Previous experience within business aviation, private aviation, luxury travel, hospitality, yacht management, or other ultra-high-net-worth service industries.
• Knowledge of European aviation operations and regulatory environments desired.

Requirements

• Exceptional leadership and people management skills with the ability to inspire, coach, and develop high-performing teams.
• Strong strategic thinking and business acumen with the ability to translate vision into measurable results.
• Outstanding relationship management and stakeholder engagement capabilities.
• Executive presence with excellent verbal, written, and interpersonal communication skills.
• Deep understanding of luxury service expectations and customer experience best practices.
• Proven ability to manage complex situations with professionalism, discretion, and sound judgment.
• Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making.
• Ability to influence and collaborate effectively across multiple departments and levels of the organization.
• Demonstrated commitment to service excellence and continuous improvement.
• Ability to travel throughout Europe as business needs require.

Company Description