[Hiring] Vacation Relations Specialist @Hopesglobalgetaways

Role Description

We are seeking personable, service-driven individuals to join our virtual team as Vacation Relations Specialists. In this role, you will be a resource for clients as they explore vacation ideas, evaluate available experiences, and prepare for their upcoming trips. The position combines customer communication, online research, reservation assistance, and follow-up. Client requests may range from relaxing resort stays and cruises to family vacations, romantic escapes, group trips, celebrations, tours, and international experiences.

• Establish positive relationships with new and returning clients
• Ask questions to understand each client's vacation style, interests, dates, and budget
• Research destinations and experiences that fit individual preferences
• Locate suitable resorts, hotels, cruises, packages, transportation, tours, and activities
• Share relevant choices and help clients understand available features and inclusions
• Respond to questions and provide general vacation-planning information
• Assist clients with moving forward on their preferred selections
• Work with approved supplier resources to coordinate requested arrangements
• Review traveler information and reservation details for completeness
• Keep confirmations and other important trip information organized
• Remind clients about upcoming payments, documentation needs, and important dates
• Maintain regular communication as the vacation approaches
• Provide pre-trip updates and assist with routine reservation requests
• Record client interactions and maintain accurate account information
• Stay informed about supplier products, destination updates, and available promotions

Qualifications

• Friendly and professional approach to customer service
• Strong written and verbal communication abilities
• Comfortable building relationships with clients
• Organized and consistent with follow-up
• Detail-focused when handling important information
• Able to research and compare online options effectively
• Comfortable balancing multiple client requests
• Self-directed and dependable in a remote environment
• Basic proficiency with computers, email, and internet-based tools
• Willing to learn new reservation systems and supplier platforms
• Reliable internet connection and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Australia, Mexico, Spain or another qualifying country

Training & Resources

• Client communication and relationship management
• Vacation research and recommendation methods
• Supplier resources and reservation technology
• Destination and vacation product education
• Customer service and follow-up procedures
• Booking documentation and accuracy
• Professional certification opportunities
• Continued industry learning

Benefits

• Fully remote work environment
• Flexible part-time or full-time scheduling
• Beginner-friendly training
• No previous industry experience required
• Access to established supplier resources and professional tools
• Opportunities to build customer service, communication, research, organization, and sales skills
• Travel-related discounts and industry benefits where applicable
• Continued professional development and virtual team resources
• Opportunities for expanded responsibilities and growth