[Hiring] Trial Experience Apprentice @HighLevel

Role Description

You're excited about helping people and want to learn how to support customers in a fun, fast-paced environment. You'll do things like:

• Answering customer emails, chats, and texts
• Scheduling meetings
• Welcoming customers into our video meeting room
• Keeping track of who's waiting and who's called in

You're comfortable working alongside a team that cares about doing a great job, and you're ready to learn new skills like:

• Managing your time
• Staying organized
• Communicating clearly

To do well in this role, you'll want to be:

• Confident
• Friendly
• Positive, even when things get busy

At HighLevel, everyone stays on camera during calls with customers, teammates, and managers.

Qualifications

• A high school diploma or GED (or working toward one)
• Good communication skills in English; comfortable explaining things clearly to customers
• No prior experience required — we'll train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement
• Willingness to learn tools like Google Calendar
• Friendly phone, email, and chat communication style
• Ability to stay organized and find information quickly
• Comfortable juggling a few tasks at once in a fast-paced day
• Patience and good listening skills
• A positive, easygoing attitude with customers
• Comfortable adjusting your tone depending on who you're talking to
• Enjoys building good first impressions with people
• Able to work from home, on camera, in a quiet space
• Reliable high-speed internet at home
• Open to a flexible schedule, including some mornings, nights, weekends, or holidays
• Comfortable using a Mac with multiple monitors, and open to learning tools like Google Suite, Zoom, Slack, and Excel

Requirements

• Learning how to understand different customer needs and communication styles so every customer feels welcomed
• Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails
• Setting up basic customer account info when needed
• Answering calls, chats, and emails and booking appointments for the team
• Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system
• Helping create good habits for how our video waiting room should run
• Entering information into spreadsheets or updating calendars
• Answering and forwarding phone calls
• Sending customers short surveys to rate their experience
• Keeping an eye on our systems to make sure everything's working properly
• Helping urgent customer issues get handled quickly
• Helping the team stay organized by setting reminders and managing the task pipeline
• Learning more about our products by joining team meetings and trainings
• Being flexible — other tasks might come up as the business changes

Benefits

• Work Type: Apprenticeship
• Department: Customer Acquisition
• Sub Department: Trial Experience
• Duration: 6 Months
• Shift timings: 11:00 PM - 08:00 AM CST (Wed - Sun)
• Monthly Stipend: 32,000
• Location: Remote: India
• Programme Start: Nov 2026