[Hiring] Training and Implementation Specialist @risr/

Role Description

As a Training & Implementation Specialist, you’ll guide customers through onboarding and implementing our assessment solutions.

• Lead customers through onboarding and implementation, from early discovery through to launch.
• Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes.
• Configure systems to support customer needs, working calmly through complexity where required.
• Support customers through change, recognising that new systems and processes can feel daunting.
• Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
• Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements.
• Reduce reliance on live granular training by enabling customers to self-serve confidently.
• Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.
• Deliver tailored training sessions focusing on outcomes, not just features.
• Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate.
• Work alongside the wider Customer Success Team to triage and respond to support requests.
• Work closely with internal teams to surface trends, risks, and opportunities for improvement.
• Translate customer experience into clear insights that help improve our products, processes, and learning materials.
• Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

Qualifications

• Experience delivering software system training or onboarding for end users.
• The ability to explain complex concepts clearly and adapt your approach for different audiences.
• The ability to communicate clearly and confidently in written and spoken English.
• A natural curiosity about customer goals, challenges, and motivations.
• Confidence in learning new systems and navigating technical details.
• Strong problem-solving skills and a calm, structured approach to troubleshooting.
• Experience creating clear, user-focused learning or implementation materials.
• Comfort handling sensitive information in line with GDPR and quality standards.
• The ability to work autonomously while collaborating openly with others.
• A curious, experimental relationship with AI.

Requirements

• Experience working with SaaS products and customer implementations.
• Exposure to education, training, or assessment environments.
• Experience supporting customers through change management.
• Familiarity with agile or digital transformation projects.
• Experience using tools such as Zendesk, Monday.com, or similar platforms.

Benefits

• Work from home, at a co-working space or set up an office near your home.
• Freedom to choose your equipment and training as you see fit.
• Freedom from corporate bureaucracy.
• Access to open-book finances.
• A generous salary, benefits package, and participation in profit share.
• A Health and Wellbeing Allowance of £1,200 per annum.
• Confidential mental health support.
• Electric vehicle scheme.
• Cycle to work scheme.
• risr/ pays for your internet.
• risr/ pays for a mobile phone and contract.
• risr/ provides genuinely flexible working and autonomy.
• risr/ allows you to set your working routine to suit you based on your role and team.
• risr/ has no defined maximum holiday allowance.
• Participation in risr/ profit share.